---
title: Cancellation
description: "**Step 1: Check Your Subscription Type** - **1-Month Subscription:** Can cancel anytime within the month. - **12-Month Subscription:** Eligible for refund only within **30 days** of subscription start. After 30 days, no refund is available. Promotional subscriptions or discounted plans…"
url: "https://engarage.io/help/account/engarage-subscription-cancellation-guide/"
updated: "2026-03-06"
category: Account
---

# Cancellation

**Step 1: Check Your Subscription Type**

- **1-Month Subscription:** Can cancel anytime within the month.
- **12-Month Subscription:** Eligible for refund only within **30 days** of subscription start. After 30 days, no refund is available.

 Promotional subscriptions or discounted plans are **non-refundable**.

 

**Step 2: Prepare Your Information**

Have the following ready before sending your cancellation request:

- Full name
- Registered email address
- Subscription type (1-month or 12-month)
- Reason for cancellation (optional but recommended)

 

**Step 3: Send Cancellation Request**

To cancel your subscription, email: [hello@pomen.io](mailto:hello@pomen.io)

 

**Step 4: Wait for Confirmation**

- ENGARAGE will review your request.
- Refund processing (if eligible) will take **up to 30 days**.
- Refunds will be credited via the original payment method, where possible.

 

**Step 5: Follow Up (if needed)**

- If you don’t receive a response within a few days, reply to your original email politely asking for an update.
- Keep all correspondence as proof for future reference.

Important Notes

- Cancelling does **not automatically stop recurring payments**—you must email ENGARAGE.
- Any promotions or bonuses received may be forfeited upon cancellation.
- For 12-month subscriptions cancelled after 30 days, no refund will be provided, but the subscription will remain active until the end of the paid period.