The auto repair industry is expeditiously changing, repairing vehicles nowadays has become high-tech occupation with technicians using a laptop, computer or a handheld device are a common sight during the repair or services.
In this ever-changing landscape, workshop owners are fighting to simplify their daily operational activities and in understanding the diverse nature of the auto repair industry. That’s where workshop owners look for automotive software that organize their daily tasks, increases employee efficiency and customer experience within garage at the same time.
Advantages Of Workshop Software for Mechanics and Technicians
1. Time Saving
Service advisors and technicians in a busy workshop have a lot to deal with throughout the day juggling answering call enquiries while dealing with customers waiting become a struggle resulting in reduction of efficiency and delaying the process. To save time on on these time-consuming tasks, workshops can use technology to improve efficiency by using built in message function like email, text along with In-App notifications that are delivered instantly to the customer.
2. Controlled Access
As a workshop manager or business owner, you want to secure that sufficient access level is assigned to each employee. Having the capacity to control access to a specific function of the software is a benefit as the employee will only see and be able to perform functions specific to their role, this eliminates possible visual distractions and keeps the employee fully focused. Smart workshop software allows you to configure the access levels based on specific roles.
3. Magnetize Skilled Mechanics
The industry market is highly competitive with a shortage of qualified techs out there today, you really want to secure you maintain the good ones and be able to attract new techs. The new generation of technicians are heavily invested into technology for them, it’s just the way of life so they have a certain expectation when entering the job marketplace.
Newly qualified or younger technicians would properly not view or choose a shop where they have to rearrange through piles of paperwork to find a job card, service history, or customer details. A smart auto garage business owner that invests in the latest automotive workshop management software stands out from the crowd due to the technology stack that delivers modern digital tools for its staff.
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4. Provide Better Customer Service
The workshop industry believes in customer-first trade. Roughly 70 to 75 percent of customers of an auto shop business are repeat visitors so it is important that you maintain good communication with them throughout the year. Good auto shop software provides features focusing on customer communication / marketing channels like emails, text message and in-app notifications to remind customers of upcoming services, follow up on repair orders and send out campaigns for specials which are great ways to keep in touch and connected with existing customers.
What Software That Fit the Mechanics
Some workshop owners use numerous software modules in isolation for their daily operations such as electronics invoices, repair orders, customer management, appointment booking and inventory management, sales and much more. This is itself presents in efficient use of time and energy causing unwanted stress and pressure due to an overload of multi-tasking. A better solution would be to simplify all these tasks into one platform with all the feature included.
ENGARAGE is workshop that can provide accurate reports, customer management, appointment booking, CRM, invoices, inventory management and much more for you whenever you need them.
ENGARAGE has a dashboard that provides important information and statistics about car workshop activities in a simple and easy-to-understand. This dashboard can provide accurate reports on the activities of the car workshop, including the number of customers served, records of car repair and service work, and the workshop’s finances.
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Beside than total sales, ENGARAGE also has many other benefits for car workshop owners.
1. Simplify scheduling
ENGARAGE can assist workshop owners schedule repair and maintaining progress more efficiently, avoiding any confusion or delays.
2. Increase the level of efficiency
By using ENGARAGE, the vehicles repair, and service process can be done more efficiently, reducing the time it takes to complete each job.
3. Reduce errors and oversights
ENGARAGE can help reduce the possibility of mistakes when doing car repair and service work, which can cause customer frustration and financial loss.
4. Provides accurate reports
Our workshop management system can provide accurate reports on the results of car repair and service work, including cost involved and time taken.
5. Facilitate Communication
ENGARAGE can facilitate communication between workshop owners, staff, and customers, providing an easy platform to exchange information and avoid any confusion.