Garage Management Made Easy With ENGARAGE
BLOGS No more empty bays or idle mechanics when you let ENGARAGE help with daily garage management. From bay booking & mechanic tracking to marketing tools, this newly launched WMS offers you the right tools for each sales stage. What Is ENGARAGE? ENGARAGE is our newly launched Workshop Management System (WMS), right here in Malaysia. An all-in-one workshop management software, you can utilize all tools within the platform to manage your auto workshop & garage business efficiently. Created to ease the managing process in your workshop; beginning from work orders, booking, & maintenance up until you receive payments from customers. Now is the perfect time for your auto workshop to transition from pen & paper into a digital platform with ENGARAGE. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now How ENGARAGE Improves Your Garage Operations? No More Heavy Logbooks Say goodbye to heavy logbooks & faded out records! With ENGARAGE, your garage will never lose track of old records as you go paperless. Easily find your total sales, pending jobs, current mechanic tasks, & customer data all neatly stored within the WMS. In a fast-paced garage environment with high traffic & waiting customers, manually writing all information down in logbooks will slow you down. When you switch to ENGARAGE, you can easily find all the info you need in a just a few clicks. No More Confusing or Complex Filing Stressed out by complicated systems & archaic filing systems at the garage? No more frowns when you switch over to ENGARAGE. All you need is your laptop or mobile phone to keep track of your inventory & upcoming customer appointments. You don’t have to be an IT specialist to use ENGARAGE. The simple interface & intuitive tools provide within the WMS will transform the way you run your garage. Stand Out from Your Competitors Always be in the mind of your customers to stand out from your competitors. What better way than to connect with them directly through SMS & email marketing? Remind your customers about their upcoming maintenance & your current promotion using the built-in marketing tools in ENGARAGE. Excited to try ENGARAGE? It’s FREE! Are you POMEN For Workshop or POMEN Smart Workshop user before? You can just log in to ENGARAGE by using your POMEN For Workshop or POMEN Smart Workshop username and password! Try ENGARAGE Today! MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
How To Get More Customers for Your Auto Repair Shop
BLOGS As the economy brawl, things get tough and even a little risky, there is no doubt that you have seen this in your shop. This is tricky in the sense that people tend to neglect and sometimes go without their vehicle maintenance or repair, which leads to slower days and at a times even longer periods such as weeks or months. Here are few tips on how to manage your existing customer and how to attract new customers. Create Your Own Brand and Market It You may have experienced a slowdown period at one point or another with booking numbers below average? This is more likely a really good time to reach out to your existing customers and drum up some business, the message could be instructional such as tips on maintaining your vehicle or sales related by offering a special service or repair, you may even want to incentivize them by offering a discount. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now Be Active on Social Media In the environment of social media your brand need to maintain its digital identity which can promote your growth alongside your website. Social media platforms, such as Facebook, Instagram, and Twitter provide strong occasion for posts that can generate interest which can lead to online bookings. Your post should be scheduled frequently so your audience becomes familiar and begins to follow you, your posts should include link to blog, notifications and specials providing a call to action. Manage Your Workshop Well with ENGARAGE by POMEN If your workflow becomes static, your growth of the company may become static too. Dont become static, try ENGARAGE which reduce workflow and workload processes. It give an easy online portal for consumers to remain updated and in contact along with an online appointment booking mobile app hourly. This software lead the company on an external basis and builds a solid structure within the company itself. Scheduling shifts, maintaining invoices, calculating due payments, and setting up the inventory are some tasks that can be easily fullfill within the software. Are you ready for ENGARAGE? Try it now, it’s FREE! Try ENGARAGE for FREE Now! MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
Tips To Improve Customer Service for Your Workshop
BLOGS Schedule Appointment Schedule appointments will deliver your auto repair shop a continuous and consistent flow of customers. This will be a correct solution for how to grow auto repair business. Although they each come in with a different request spending time to understand and diagnose the issue is important as it will decide the priority of each job. If you streamline every job that you have at hand, it will deliver you effectiveness in your workshop so you can focus on getting the cars back on the road safely. Customize the Communication A personalized experience is a good experience, that builds a report and build up your customer loyalty. With customer expectations raised in this digital world it’s now more important than ever before to go above and beyond. Leave an impression with them by showing your customers that you not only remember their name, but their vehicle as well. Having the capacity to access their vehicle’s history, see previous direction, and more puts you in control and shows the customer you vested interest in them as well as their business. Correct and up to date vehicle information from appointments booking to vehicle inspection reports set you apart and demonstrates that the customer is more than just a transaction, they are part of your family. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now Enlighten Your Customers Education is a vital part of the customer experience, when a maintenance service is completed, there is not a lot of customer education required however when it comes to repairs customers want to know the “Why” it need replacing or fixing. It’s one thing to tell a customer’s what’s wrong with their vehicle, but it’s a whole other thing to have them truly understand what you found and what you recommend. If you are confused about how to attract customers auto repair, then educating them is going to be a great idea. With digital inspections, you can show them the video or photos therefore you are allowing the customer and enabling them to be that much more knowledgeable about their vehicle. You can create digital inspection reports by using ENGARAGE. This education builds trust in your shop and removes the notion that you are being ripped off, which leads to an overall better customer experience. Using a workshop management system like ENGARAGE is the easiest step to capture and create a close relationship with your customers. With the CRM function created in POMEN Smart Workshop, it will help you divide the customer group you want. You can also blast SMS or email about your workshop promotion or any announcement from your workshop. In addition, you can also send SMS or email to your customer personally to wish them happy birthday for example and offer them some promotions from your workshop. By using workshop management system like ENGARAGE, your car workshop can improve customer attendance and retention. Try ENGARAGE for FREE now! MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
Improving Customer Satisfaction with Automotive Workshop Software
BLOGS In the competitive automotive industry, customer satisfaction is crucial for the success and growth of any workshop. Providing exceptional service and creating a positive customer experience can lead to repeat business, word-of-mouth referrals, and long-term customer loyalty. Automotive workshop software plays a vital role in improving customer satisfaction by streamlining processes, enhancing communication, and delivering a personalized experience. In this blog post, we will explore how automotive workshop software can elevate customer satisfaction and contribute to the success of your workshop. 1. Efficient Appointment Scheduling One of the key features of automotive workshop software is efficient appointment scheduling. Traditional manual scheduling methods can lead to errors, delays, and customer frustration. Workshop software allows you to manage appointments seamlessly, optimizing your workshop’s capacity and minimizing wait times for customers. With the ability to view available time slots, schedule appointments, and send automated reminders, you can provide a convenient and hassle-free scheduling experience for your customers. 2. Real-Time Status Updates Keeping customers informed about the progress of their vehicle repairs is essential for building trust and confidence. Automotive workshop software enables real-time status updates, allowing you to communicate with customers throughout the repair process. Whether it’s notifying them when their vehicle is ready for pickup or providing updates on unexpected delays, real-time status updates keep customers informed, minimize uncertainty, and demonstrate your workshop’s commitment to transparency. 3. Service History and Personalized Recommendations With automotive workshop software, you can maintain a comprehensive service history for each customer. This valuable information allows you to offer personalized recommendations based on the customer’s past repairs, maintenance, and preferences. By understanding their vehicle’s history and suggesting relevant services or upcoming maintenance needs, you can demonstrate your expertise, build trust, and provide a tailored experience that meets their unique needs. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now 4. Enhanced Communication Channels Good communication is key to customer satisfaction. Automotive workshop software provides various communication channels to connect with customers effectively. Whether it’s through automated SMS or email notifications, customers can receive updates, appointment reminders, or service recommendations. Additionally, the software may include a customer portal or mobile app, enabling customers to access their service history, view invoices, and communicate with your workshop conveniently. These communication channels foster engagement, provide easy access to information, and strengthen the overall customer experience. 5. Efficient Invoicing and Payment Processing The invoicing and payment process can greatly impact customer satisfaction. Automotive workshop software simplifies and streamlines these processes, allowing for efficient invoicing and payment processing. With automated invoicing, you can generate accurate invoices quickly and send them directly to customers via email. The software may also offer secure online payment options, making it convenient for customers to settle their bills. By providing a smooth and hassle-free payment experience, you can leave a positive impression and enhance customer satisfaction. 6. Feedback and Review Management Feedback and reviews play a vital role in shaping your workshop’s reputation and improving customer satisfaction. Automotive workshop software can include features for managing customer feedback and reviews. You can collect feedback through automated surveys or follow-up emails, allowing you to understand customer sentiment and address any concerns promptly. Positive feedback can be leveraged for testimonials or online reviews, further bolstering your workshop’s reputation and attracting new customers. Automotive workshop software offers numerous features that contribute to improving customer satisfaction. From efficient appointment scheduling and real-time status updates to personalized recommendations and enhanced communication channels, the software streamlines processes and enhances the overall customer experience. By leveraging these features, you can provide exceptional service, build long-term customer relationships, and differentiate your workshop from the competition. Embrace the power of automotive workshop software and elevate customer satisfaction to drive the success and growth of your workshop. MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
Top Features to Look for in Modern Automotive Workshop Software
BLOGS In today’s rapidly evolving automotive industry, staying ahead of the competition requires embracing technological advancements. One such advancement is the implementation of modern automotive workshop software. This software is designed to streamline operations, enhance productivity, and optimize customer satisfaction. In this blog post, we will explore the top features to look for when choosing the right automotive workshop software for your garage. 1. Intuitive and User-Friendly Interface The first feature to consider in modern automotive workshop software is an intuitive and user-friendly interface. The software should be easy to navigate, with a clean layout that allows for effortless access to essential functions. An intuitive interface minimizes the learning curve for your staff and ensures a smooth transition to the new system. 2. Comprehensive Job Management Efficient job management is crucial for a successful workshop. Look for software that provides comprehensive job management capabilities. This includes features such as appointment scheduling, work order creation, job tracking, and technician assignment. The software should enable you to efficiently manage jobs from start to finish, ensuring smooth workflows and timely completion of tasks. 3. Real-Time Reporting and Analytics Data is the key to making informed business decisions. Choose automotive workshop software that offers real-time reporting and analytics. This feature allows you to track key performance indicators, monitor productivity, and analyze trends. With access to accurate and up-to-date information, you can make data-driven decisions to optimize operations, improve profitability, and identify areas for improvement. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now 4. Inventory Management and Parts Ordering An effective inventory management system is essential for minimizing downtime and maximizing productivity. The software should provide features for tracking parts, managing stock levels, and generating automatic reorder notifications. Seamless integration with parts suppliers and the ability to order directly from the software saves time and reduces errors in the procurement process. 5. Customer Relationship Management (CRM) Tools Customer satisfaction is crucial for the success of any automotive workshop. Look for workshop software that includes CRM tools to enhance customer relationship management. This may include features like customer profiles, service history tracking, appointment reminders, and communication tools. With a robust CRM system, you can provide personalized service, build customer loyalty, and improve overall satisfaction. 6. Integration with Diagnostic Tools The integration of workshop software with diagnostic tools is a valuable feature that enhances efficiency and accuracy. This integration enables automatic transfer of diagnostic results to the software, eliminating the need for manual data entry. It streamlines the repair process, speeds up diagnostics, and ensures accurate record-keeping, ultimately improving productivity and customer satisfaction. 7. Mobile Access and Remote Management In today’s mobile world, having the ability to access workshop software remotely is a significant advantage. Look for software that offers mobile access or a dedicated mobile app. This feature allows you to manage your workshop operations, check job status, view reports, and communicate with your team from anywhere, enhancing flexibility and responsiveness. 8. Scalability and Customization Options As your workshop grows, your software needs may evolve. Choose automotive workshop software that offers scalability and customization options. The software should be able to adapt to your changing requirements and accommodate future expansion. Look for flexible pricing plans that allow you to add or remove features based on your specific needs. Selecting the right automotive workshop software is a crucial decision that can significantly impact the success of your garage. Consider features such as intuitive interface, comprehensive job management, real-time reporting, inventory management, CRM tools, integration with diagnostic tools, mobile access, and scalability. By choosing a software solution that meets your specific requirements, you can streamline operations, improve productivity, enhance customer satisfaction, and position your workshop for long-term success in the competitive automotive industry. MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
