Improve Efficiency: ‘Manage’ Features in Workshop Management
We’ve got the perfect solution to simplify your workshop operations. Our ‘Manage’ feature includes customer booking, work orders, and calendar. These tools are especially designed to help you manage your workshop smoothly and efficiently.
Simplify Workshop Management with ENGARAGE
Still managing your workshop using manual system? It’s time to digitalize it with ENGARAGE, a workshop management software.
3 Komponen ENGARAGE Yang Memudahkan Urusan Bengkel
BLOGS ‘Manage’ merupakan antara tool yang ada dalam akaun ENGARAGE anda. Dah daftar akaun percuma ENGARAGE anda? Kalau belum, daftar di sini. Masukkan email dan kata laluan POMEN For Workshop atau POMEN Smart Workshop anda untuk menggunakan ENGARAGE. Terdapat 3 komponen di dalam ‘manage’ iaitu Booking, Work Order, & Calendar. Apa yang boleh anda lakukan dengan 3 komponen ni? Mari kami tunjukkan! Pertama sekali, anda boleh gunakan Booking untuk segala urusan temujanji pelanggan. 1. Buat booking baru 2. Semak maklumat booking baru dan rekod lama 3. Semak maklumat pelanggan 4. Langkah seterusnya yang perlu anda lakukan Anda juga boleh gunakan Booking untuk lihat maklumat pelanggan yang sedia ada. Selain dari itu, terdapat fungsi di mana anda boleh merujuk laman Booking untuk ketahui langkah seterusnya yang perlu diambil. Ini memastikan anda tidak tertinggal mana-mana booking baru yang datang dari handphone mahupun walk-in. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now Komponen seterusnya adalah Work Order. 1 – Buat work order baru disini 2 – Maklumat pelanggan 3 – Mekanik 4 – Status work order 5 – Jumlah harga dari setiap work order Di halaman Work Order, anda boleh pantau kerja yang sedang berlangsung di bengkel anda. Anda juga boleh semak tugasan mekanik di bengkel untuk memastikan penggunaan tenaga kerja yang bersesuaian. Tiada masa nak tengok Booking atau Work Order? Gunakan halaman Calendar untuk lihat semua temu janji & jadual harian di bengkel anda. Dengan ENGARAGE, segalanya ada di satu tempat! Anda tak perlu merujuk lejar atau buku resit yang tebal kerana segalanya ada di hujung jari. Tak sabar nak cuba? Daftar akaun ENGARAGE dengan memasukkan email dan kata laluan akaun POMEN For Workshop atau POMEN Smart Workshop secara percuma bila anda klik sini! Daftar ENGARAGE Percuma Sekarang MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
How Mobile Smart System Works For Your Automotive Business
BLOGS Lately, mobile apps are becoming increasingly desired among companies. Be it e-commerce stores or the automotive shops, every business is trying to reach their respective customers even closer with the help of these smart system. Every passing day, the usage of smart system is increasing, and this has a significant impact on the number of apps that are available in the market. This day, every business requires a proper online presence. Mobile system can offer their go-to choose here. These systems are pretty useful, and companies are in dire need of them. There are reasons why every workshop business needs to have automotive software. If you have a car auto repair workshop and questioning like why car dealers or independent workshops need a mobile smart system, then this article is for you. Let’s see some of the fantastic benefits of the mobile system in the automotive industry and why every business should have one. Analytics Report for Daily Work & Performance Overview You can view your daily work overview and can schedule your mechanic job as per the priorities. You can track the performance of your workshop which will assist you to take necessary actions to improve the productivity of your automotive workshop. You can view your daily work overview and can schedule your mechanic job as per the priorities. You can track the performance of your workshop which will assist you to take necessary actions to improve the productivity of your automotive workshop. Lower The Usage of Papers Garage and car auto repair workshop are well known for having a lot of paperwork to do. Be it sales report, customer booking and invoices, there has always been strong dependency on paperwork to complete certain tasks. However, with the smart app in place it becomes pretty easy for anyone to manage the entire process in a digital format. The apps will update and sync all details to the desktop making it easy for workshops to access at any time. This is one of the most important and crucial reasons for having a mobile for your garage business. The app will reduce double handling, repetition and will improve workflow process for both staff and customers. Build A Long-Term Trustiness An independent workshop must work on building strong customer relationship that are long-lasting as car maintenance is on-going and there will be many opportunities to service and repair that customer car for over 5 to 10 years. By a smart system, customer can book their appointment, view service reports, make payments and provide feedback giving them transparency with build loyalty. The ability to interact with your customers has just become easier and faster and each workshop should take advantage of mobile smart system right now. Offer A Diverse Range of Payment Options to Your Customer The best thing here is online payments, with various digital wallets and payment methods available most of the customers lately are paying via this option only. If you don’t have digital payment methods in your store, you are lagging behind and may lose some customers too. A smart system with a payment gateway will give your customers the option to pay online via the app removing the need to carry cash. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now Start Progressing and Moving Forward Auto repair workshop owner and independent garages have been quite slow in adapting new technologies for a long time now. Still, it is high time for you to get apps on your device because it is going to have a considerable impact. There are a lot of benefits of smart system for auto technicians and for customers too. It is a win-win situation, and if you make the most out of it, you can enjoy huge returns on your investment in the app. Make sure to pick the right features of garage system platform and use them to the fullest. ENGARAGE will provide you an opportunity to convert your garage shop in the digital workshop. ENGARAGE will help your customers to book service and maintenance online and they can check their vehicle maintenance progress status in real-time. Dont hesitate to contact us for more information. Let’s bring digital innovation to your garage shops. Start Progressing and Moving Forward Auto repair workshop owner and independent garages have been quite slow in adapting new technologies for a long time now. Still, it is high time for you to get apps on your device because it is going to have a considerable impact. There are a lot of benefits of smart system for auto technicians and for customers too. It is a win-win situation, and if you make the most out of it, you can enjoy huge returns on your investment in the app. Make sure to pick the right features of garage system platform and use them to the fullest. ENGARAGE will provide you an opportunity to convert your garage shop in the digital workshop. ENGARAGE will help your customers to book service and maintenance online and they can check their vehicle maintenance progress status in real-time. Dont hesitate to contact us for more information. Let’s bring digital innovation to your garage shops Want to try ENGARAGE? If you are POMEN for Workshop app or POMEN Smart Workshop user, you can login through your current POMEN For Workshop or POMEN Smart Workshop ID and password. If you don’t have, one, you can create one here! Try ENGARAGE Free Now MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
Garage Management Made Easy With ENGARAGE
BLOGS No more empty bays or idle mechanics when you let ENGARAGE help with daily garage management. From bay booking & mechanic tracking to marketing tools, this newly launched WMS offers you the right tools for each sales stage. What Is ENGARAGE? ENGARAGE is our newly launched Workshop Management System (WMS), right here in Malaysia. An all-in-one workshop management software, you can utilize all tools within the platform to manage your auto workshop & garage business efficiently. Created to ease the managing process in your workshop; beginning from work orders, booking, & maintenance up until you receive payments from customers. Now is the perfect time for your auto workshop to transition from pen & paper into a digital platform with ENGARAGE. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now How ENGARAGE Improves Your Garage Operations? No More Heavy Logbooks Say goodbye to heavy logbooks & faded out records! With ENGARAGE, your garage will never lose track of old records as you go paperless. Easily find your total sales, pending jobs, current mechanic tasks, & customer data all neatly stored within the WMS. In a fast-paced garage environment with high traffic & waiting customers, manually writing all information down in logbooks will slow you down. When you switch to ENGARAGE, you can easily find all the info you need in a just a few clicks. No More Confusing or Complex Filing Stressed out by complicated systems & archaic filing systems at the garage? No more frowns when you switch over to ENGARAGE. All you need is your laptop or mobile phone to keep track of your inventory & upcoming customer appointments. You don’t have to be an IT specialist to use ENGARAGE. The simple interface & intuitive tools provide within the WMS will transform the way you run your garage. Stand Out from Your Competitors Always be in the mind of your customers to stand out from your competitors. What better way than to connect with them directly through SMS & email marketing? Remind your customers about their upcoming maintenance & your current promotion using the built-in marketing tools in ENGARAGE. Excited to try ENGARAGE? It’s FREE! Are you POMEN For Workshop or POMEN Smart Workshop user before? You can just log in to ENGARAGE by using your POMEN For Workshop or POMEN Smart Workshop username and password! Try ENGARAGE Today! MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
Bengkel Anda Lebih Gempak Dengan ENGARAGE!
BLOGS Penat uruskan bengkel kereta sampai tak cukup tangan? Tak penat kalau pakai ENGARAGE! Tingkatkan produktiviti & uruskan tenaga pekerja dengan lebih cekap apabila anda bertukar kepada sistem ENGARAGE. Ianya sebuah sistem yang mencakupi pelbagai aspek seperti menguruskan temujanji servis kereta & pemasaran digital. Selain dari itu, ENGARAGE juga menyediakan segala keperluan pengurusan bengkel dalam satu sistem untuk anda. Apa Itu ENGARAGE? Sebuah sistem yang baru sahaja dilancarkan di Malaysia, ENGARAGE membantu anda dari segi mengurus & mengawal operasi harian di dalam bengkel kereta anda. Ianya meliputi pelbagai aspek seperti pengagihan tugas, pengurusan masa, & pemantauan prestasi mekanik yang boleh meningkatkan produktiviti. ENGARAGE juga boleh membantu dalam pengurusan inventori & analisis jualan, sekaligus menjadikan operasi bengkel kereta anda lebih teratur. Kenapa Anda Perlu Guna ENGARAGE? 1. Buku Log Membebankan Ucapkan selamat tinggal kepada buku log yang melecehkan & simpanan rekod yang senang pudar! Dengan menggunakan ENGARAGE, anda boleh semak segala rekod lampau bengkel anda sepantas kilat. Semak jumlah jualan semasa, produktiviti mekanik, atau maklumat pelanggan dengan mudah tanpa perlu merujuk kertas kerja & buku log lama bila anda pakai ENGARAGE. Di dalam dunia yang serba pantas, pelanggan anda juga mahukan kepantasan. Buku log & catitan tangan akan melambatkan gerak kerja anda. Bertukarlah ke ENGARAGE hari ini untuk elak sebarang kelewatan. 2. Sistem Pemfailan Mengelirukan Anda runsing dengan sistem pemfailan bengkel yang rumit? ENGARAGE boleh membantu anda dalam pengurusan temujanji & inventori. Anda hanya perlukan laptop atau telefon pintar! Jangan risau, anda tak perlu jadi pakar IT untuk menggunakannya. ENGARAGE mudah difahami & dikendali oleh sesiapa sahaja kerana ia mempunyai tampilan yang mengikuti langkah-langkah yang logik. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now Tingkatkan Kepuasan Pelanggan Perkara yang sering bermain dalam minda pemilik bengkel adalah cara untuk menawan hati pelanggan baru & lama. Langkah terbaik adalah dengan berhubung secara langsung dengan mereka melalui SMS & emel promosi. Melalui ENGARAGE, anda boleh hantar peringatan terus ke pelanggan. Ingatkan pelanggan anda tentang penyelenggaraan kenderaan mereka yang akan datang & juga promosi terkini bengkel anda dengan alat pemasaran yang sudah tersedia ada di dalam ENGARAGE. Teruja nak guna ENGARAGE? Sistem ini memiliki semua yang anda perlukan untuk pengurusan aktiviti harian di bengkel kereta anda. Anda pengguna aplikasi POMEN For Workshop atau POMEN Smart Workshop? Anda boleh teruskan login menggunakan nama pengguna dan kata laluan akaun POMEN For Workshop atau POMEN Smart Workshop anda. Jom, cuba ENGARAGE sekarang! Cuba ENGARAGE Sekarang! MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
Tips To Improve Customer Service for Your Workshop
BLOGS Schedule Appointment Schedule appointments will deliver your auto repair shop a continuous and consistent flow of customers. This will be a correct solution for how to grow auto repair business. Although they each come in with a different request spending time to understand and diagnose the issue is important as it will decide the priority of each job. If you streamline every job that you have at hand, it will deliver you effectiveness in your workshop so you can focus on getting the cars back on the road safely. Customize the Communication A personalized experience is a good experience, that builds a report and build up your customer loyalty. With customer expectations raised in this digital world it’s now more important than ever before to go above and beyond. Leave an impression with them by showing your customers that you not only remember their name, but their vehicle as well. Having the capacity to access their vehicle’s history, see previous direction, and more puts you in control and shows the customer you vested interest in them as well as their business. Correct and up to date vehicle information from appointments booking to vehicle inspection reports set you apart and demonstrates that the customer is more than just a transaction, they are part of your family. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now Enlighten Your Customers Education is a vital part of the customer experience, when a maintenance service is completed, there is not a lot of customer education required however when it comes to repairs customers want to know the “Why” it need replacing or fixing. It’s one thing to tell a customer’s what’s wrong with their vehicle, but it’s a whole other thing to have them truly understand what you found and what you recommend. If you are confused about how to attract customers auto repair, then educating them is going to be a great idea. With digital inspections, you can show them the video or photos therefore you are allowing the customer and enabling them to be that much more knowledgeable about their vehicle. You can create digital inspection reports by using ENGARAGE. This education builds trust in your shop and removes the notion that you are being ripped off, which leads to an overall better customer experience. Using a workshop management system like ENGARAGE is the easiest step to capture and create a close relationship with your customers. With the CRM function created in POMEN Smart Workshop, it will help you divide the customer group you want. You can also blast SMS or email about your workshop promotion or any announcement from your workshop. In addition, you can also send SMS or email to your customer personally to wish them happy birthday for example and offer them some promotions from your workshop. By using workshop management system like ENGARAGE, your car workshop can improve customer attendance and retention. Try ENGARAGE for FREE now! MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
Improving Customer Satisfaction with Automotive Workshop Software
BLOGS In the competitive automotive industry, customer satisfaction is crucial for the success and growth of any workshop. Providing exceptional service and creating a positive customer experience can lead to repeat business, word-of-mouth referrals, and long-term customer loyalty. Automotive workshop software plays a vital role in improving customer satisfaction by streamlining processes, enhancing communication, and delivering a personalized experience. In this blog post, we will explore how automotive workshop software can elevate customer satisfaction and contribute to the success of your workshop. 1. Efficient Appointment Scheduling One of the key features of automotive workshop software is efficient appointment scheduling. Traditional manual scheduling methods can lead to errors, delays, and customer frustration. Workshop software allows you to manage appointments seamlessly, optimizing your workshop’s capacity and minimizing wait times for customers. With the ability to view available time slots, schedule appointments, and send automated reminders, you can provide a convenient and hassle-free scheduling experience for your customers. 2. Real-Time Status Updates Keeping customers informed about the progress of their vehicle repairs is essential for building trust and confidence. Automotive workshop software enables real-time status updates, allowing you to communicate with customers throughout the repair process. Whether it’s notifying them when their vehicle is ready for pickup or providing updates on unexpected delays, real-time status updates keep customers informed, minimize uncertainty, and demonstrate your workshop’s commitment to transparency. 3. Service History and Personalized Recommendations With automotive workshop software, you can maintain a comprehensive service history for each customer. This valuable information allows you to offer personalized recommendations based on the customer’s past repairs, maintenance, and preferences. By understanding their vehicle’s history and suggesting relevant services or upcoming maintenance needs, you can demonstrate your expertise, build trust, and provide a tailored experience that meets their unique needs. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now 4. Enhanced Communication Channels Good communication is key to customer satisfaction. Automotive workshop software provides various communication channels to connect with customers effectively. Whether it’s through automated SMS or email notifications, customers can receive updates, appointment reminders, or service recommendations. Additionally, the software may include a customer portal or mobile app, enabling customers to access their service history, view invoices, and communicate with your workshop conveniently. These communication channels foster engagement, provide easy access to information, and strengthen the overall customer experience. 5. Efficient Invoicing and Payment Processing The invoicing and payment process can greatly impact customer satisfaction. Automotive workshop software simplifies and streamlines these processes, allowing for efficient invoicing and payment processing. With automated invoicing, you can generate accurate invoices quickly and send them directly to customers via email. The software may also offer secure online payment options, making it convenient for customers to settle their bills. By providing a smooth and hassle-free payment experience, you can leave a positive impression and enhance customer satisfaction. 6. Feedback and Review Management Feedback and reviews play a vital role in shaping your workshop’s reputation and improving customer satisfaction. Automotive workshop software can include features for managing customer feedback and reviews. You can collect feedback through automated surveys or follow-up emails, allowing you to understand customer sentiment and address any concerns promptly. Positive feedback can be leveraged for testimonials or online reviews, further bolstering your workshop’s reputation and attracting new customers. Automotive workshop software offers numerous features that contribute to improving customer satisfaction. From efficient appointment scheduling and real-time status updates to personalized recommendations and enhanced communication channels, the software streamlines processes and enhances the overall customer experience. By leveraging these features, you can provide exceptional service, build long-term customer relationships, and differentiate your workshop from the competition. Embrace the power of automotive workshop software and elevate customer satisfaction to drive the success and growth of your workshop. MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs