Leading the Change: Innovative Solutions for Workshop Management
BLOGS Exclusive on Astro Awani : Innovative Solutions for Workshop Management In a recent Malaysian News Channel TV broadcast, Astro Awani, Syed Zulhilmi Tuan Sharif, the visionary Co-Founder & CEO of POMEN, shared elaborative insights into POMEN’s flagship product, ENGARAGE.io’s modus operandi and tapped into its future goals in the automotive service industry. Collaborating with over 1,000 workshops over the past year, ENGARAGE.io has seized the opportunity to develop a comprehensive application to streamline operations for both workshop owners and customers given their innovative thinking. From Pen and Paper to Digital Efficiency Traditional workshop management often relies on pen and paper, leading to lost information and inefficiencies. ENGARAGE.io’s digital platform addresses these issues by ensuring that information is stored securely and can be accessed anytime. This shift not only reduces errors but also enhances overall productivity and cost-effectiveness GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now How ENGARAGE.io Helps Workshops ENGARAGE.io offers a suite of tools designed to improve workshop management: Invoices: Simplified digital invoicing to ensure compliance with LHDN e-invoice requirements. Attendance Tracking : Tools for employers to monitor employees attendance efficiently Live Booking: Customers can book services in real-time, ensuring smooth scheduling Spare Parts Management: Easy tracking and ordering of spare parts Unique Selling Propositions (UPS) ENGARAGE.io stands out with its unique features: Digital Job Sheets: Keep track of service updates in real-time. Multibranch Control: Manage multiple workshop locations from a single mobile app, saving time and increasing productivity Ensuring End-to-End Efficiency From booking to payment, ENGARAGE.io ensures a seamless workflow: Booking Form: Simplifies the scheduling process Notifications: Customers receive updates throughout the service Smooth Payment: Integrated payment solutions enhance the customer experience ENGARAGE.io’s long-term goal is to expand globally and transform at least 20% of Malaysia’s 40,000 workshops. ENGARAGE.io aims to ensure the public have easy access to regular maintenance for Malaysians, hence safer vehicles and more efficient workshop operations. ENGARAGE.io’s commitment to innovation by digitizing workshop management was further highlighted by Syed Zulhilmi Tuan Sharif, Co-Founder & CEO of POMEN. . As the company continues to grow, it remains dedicated to boost efficiency of workshop management on top of ensuring safer vehicles for everyone. For more in depth information, visit ENGARAGE.io’s website and stay in the loop in our latest developments by following our social media platforms. Try ENGARAGE Today! MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
Garage Management Made Easy With ENGARAGE
BLOGS No more empty bays or idle mechanics when you let ENGARAGE help with daily garage management. From bay booking & mechanic tracking to marketing tools, this newly launched WMS offers you the right tools for each sales stage. What Is ENGARAGE? ENGARAGE is our newly launched Workshop Management System (WMS), right here in Malaysia. An all-in-one workshop management software, you can utilize all tools within the platform to manage your auto workshop & garage business efficiently. Created to ease the managing process in your workshop; beginning from work orders, booking, & maintenance up until you receive payments from customers. Now is the perfect time for your auto workshop to transition from pen & paper into a digital platform with ENGARAGE. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now How ENGARAGE Improves Your Garage Operations? No More Heavy Logbooks Say goodbye to heavy logbooks & faded out records! With ENGARAGE, your garage will never lose track of old records as you go paperless. Easily find your total sales, pending jobs, current mechanic tasks, & customer data all neatly stored within the WMS. In a fast-paced garage environment with high traffic & waiting customers, manually writing all information down in logbooks will slow you down. When you switch to ENGARAGE, you can easily find all the info you need in a just a few clicks. No More Confusing or Complex Filing Stressed out by complicated systems & archaic filing systems at the garage? No more frowns when you switch over to ENGARAGE. All you need is your laptop or mobile phone to keep track of your inventory & upcoming customer appointments. You don’t have to be an IT specialist to use ENGARAGE. The simple interface & intuitive tools provide within the WMS will transform the way you run your garage. Stand Out from Your Competitors Always be in the mind of your customers to stand out from your competitors. What better way than to connect with them directly through SMS & email marketing? Remind your customers about their upcoming maintenance & your current promotion using the built-in marketing tools in ENGARAGE. Excited to try ENGARAGE? It’s FREE! Are you POMEN For Workshop or POMEN Smart Workshop user before? You can just log in to ENGARAGE by using your POMEN For Workshop or POMEN Smart Workshop username and password! Try ENGARAGE Today! MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
How To Get More Customers for Your Auto Repair Shop
BLOGS As the economy brawl, things get tough and even a little risky, there is no doubt that you have seen this in your shop. This is tricky in the sense that people tend to neglect and sometimes go without their vehicle maintenance or repair, which leads to slower days and at a times even longer periods such as weeks or months. Here are few tips on how to manage your existing customer and how to attract new customers. Create Your Own Brand and Market It You may have experienced a slowdown period at one point or another with booking numbers below average? This is more likely a really good time to reach out to your existing customers and drum up some business, the message could be instructional such as tips on maintaining your vehicle or sales related by offering a special service or repair, you may even want to incentivize them by offering a discount. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now Be Active on Social Media In the environment of social media your brand need to maintain its digital identity which can promote your growth alongside your website. Social media platforms, such as Facebook, Instagram, and Twitter provide strong occasion for posts that can generate interest which can lead to online bookings. Your post should be scheduled frequently so your audience becomes familiar and begins to follow you, your posts should include link to blog, notifications and specials providing a call to action. Manage Your Workshop Well with ENGARAGE by POMEN If your workflow becomes static, your growth of the company may become static too. Dont become static, try ENGARAGE which reduce workflow and workload processes. It give an easy online portal for consumers to remain updated and in contact along with an online appointment booking mobile app hourly. This software lead the company on an external basis and builds a solid structure within the company itself. Scheduling shifts, maintaining invoices, calculating due payments, and setting up the inventory are some tasks that can be easily fullfill within the software. Are you ready for ENGARAGE? Try it now, it’s FREE! Try ENGARAGE for FREE Now! MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
Tips To Improve Customer Service for Your Workshop
BLOGS Schedule Appointment Schedule appointments will deliver your auto repair shop a continuous and consistent flow of customers. This will be a correct solution for how to grow auto repair business. Although they each come in with a different request spending time to understand and diagnose the issue is important as it will decide the priority of each job. If you streamline every job that you have at hand, it will deliver you effectiveness in your workshop so you can focus on getting the cars back on the road safely. Customize the Communication A personalized experience is a good experience, that builds a report and build up your customer loyalty. With customer expectations raised in this digital world it’s now more important than ever before to go above and beyond. Leave an impression with them by showing your customers that you not only remember their name, but their vehicle as well. Having the capacity to access their vehicle’s history, see previous direction, and more puts you in control and shows the customer you vested interest in them as well as their business. Correct and up to date vehicle information from appointments booking to vehicle inspection reports set you apart and demonstrates that the customer is more than just a transaction, they are part of your family. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now Enlighten Your Customers Education is a vital part of the customer experience, when a maintenance service is completed, there is not a lot of customer education required however when it comes to repairs customers want to know the “Why” it need replacing or fixing. It’s one thing to tell a customer’s what’s wrong with their vehicle, but it’s a whole other thing to have them truly understand what you found and what you recommend. If you are confused about how to attract customers auto repair, then educating them is going to be a great idea. With digital inspections, you can show them the video or photos therefore you are allowing the customer and enabling them to be that much more knowledgeable about their vehicle. You can create digital inspection reports by using ENGARAGE. This education builds trust in your shop and removes the notion that you are being ripped off, which leads to an overall better customer experience. Using a workshop management system like ENGARAGE is the easiest step to capture and create a close relationship with your customers. With the CRM function created in POMEN Smart Workshop, it will help you divide the customer group you want. You can also blast SMS or email about your workshop promotion or any announcement from your workshop. In addition, you can also send SMS or email to your customer personally to wish them happy birthday for example and offer them some promotions from your workshop. By using workshop management system like ENGARAGE, your car workshop can improve customer attendance and retention. Try ENGARAGE for FREE now! MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
Improving Customer Satisfaction with Automotive Workshop Software
BLOGS In the competitive automotive industry, customer satisfaction is crucial for the success and growth of any workshop. Providing exceptional service and creating a positive customer experience can lead to repeat business, word-of-mouth referrals, and long-term customer loyalty. Automotive workshop software plays a vital role in improving customer satisfaction by streamlining processes, enhancing communication, and delivering a personalized experience. In this blog post, we will explore how automotive workshop software can elevate customer satisfaction and contribute to the success of your workshop. 1. Efficient Appointment Scheduling One of the key features of automotive workshop software is efficient appointment scheduling. Traditional manual scheduling methods can lead to errors, delays, and customer frustration. Workshop software allows you to manage appointments seamlessly, optimizing your workshop’s capacity and minimizing wait times for customers. With the ability to view available time slots, schedule appointments, and send automated reminders, you can provide a convenient and hassle-free scheduling experience for your customers. 2. Real-Time Status Updates Keeping customers informed about the progress of their vehicle repairs is essential for building trust and confidence. Automotive workshop software enables real-time status updates, allowing you to communicate with customers throughout the repair process. Whether it’s notifying them when their vehicle is ready for pickup or providing updates on unexpected delays, real-time status updates keep customers informed, minimize uncertainty, and demonstrate your workshop’s commitment to transparency. 3. Service History and Personalized Recommendations With automotive workshop software, you can maintain a comprehensive service history for each customer. This valuable information allows you to offer personalized recommendations based on the customer’s past repairs, maintenance, and preferences. By understanding their vehicle’s history and suggesting relevant services or upcoming maintenance needs, you can demonstrate your expertise, build trust, and provide a tailored experience that meets their unique needs. GET FREE E-BOOK Want FREE Marketing Tips for your Workshop? We’ll send it right to your inbox! Get our free e-book on marketing tips for auto repair workshop. Available in English & Bahasa Malaysia. Get FREE E-Book Now 4. Enhanced Communication Channels Good communication is key to customer satisfaction. Automotive workshop software provides various communication channels to connect with customers effectively. Whether it’s through automated SMS or email notifications, customers can receive updates, appointment reminders, or service recommendations. Additionally, the software may include a customer portal or mobile app, enabling customers to access their service history, view invoices, and communicate with your workshop conveniently. These communication channels foster engagement, provide easy access to information, and strengthen the overall customer experience. 5. Efficient Invoicing and Payment Processing The invoicing and payment process can greatly impact customer satisfaction. Automotive workshop software simplifies and streamlines these processes, allowing for efficient invoicing and payment processing. With automated invoicing, you can generate accurate invoices quickly and send them directly to customers via email. The software may also offer secure online payment options, making it convenient for customers to settle their bills. By providing a smooth and hassle-free payment experience, you can leave a positive impression and enhance customer satisfaction. 6. Feedback and Review Management Feedback and reviews play a vital role in shaping your workshop’s reputation and improving customer satisfaction. Automotive workshop software can include features for managing customer feedback and reviews. You can collect feedback through automated surveys or follow-up emails, allowing you to understand customer sentiment and address any concerns promptly. Positive feedback can be leveraged for testimonials or online reviews, further bolstering your workshop’s reputation and attracting new customers. Automotive workshop software offers numerous features that contribute to improving customer satisfaction. From efficient appointment scheduling and real-time status updates to personalized recommendations and enhanced communication channels, the software streamlines processes and enhances the overall customer experience. By leveraging these features, you can provide exceptional service, build long-term customer relationships, and differentiate your workshop from the competition. Embrace the power of automotive workshop software and elevate customer satisfaction to drive the success and growth of your workshop. MANAGE YOUR WORKSHOP ON THE GO Download ENGARAGE App Now! Your inventory is updated with every work order completed so you can track every spare part movements, reducing risk of lost stock & service disruption. Back to Blogs
