Step 1: Check Your Subscription Type
- 1-Month Subscription: Can cancel anytime within the month.
- 12-Month Subscription: Eligible for refund only within 30 days of subscription start. After 30 days, no refund is available.
Promotional subscriptions or discounted plans are non-refundable.
Step 2: Prepare Your Information
Have the following ready before sending your cancellation request:
- Full name
- Registered email address
- Subscription type (1-month or 12-month)
- Reason for cancellation (optional but recommended)
Step 3: Send Cancellation Request
To cancel your subscription, email: [email protected]
Step 4: Wait for Confirmation
- ENGARAGE will review your request.
- Refund processing (if eligible) will take up to 30 days.
- Refunds will be credited via the original payment method, where possible.
Step 5: Follow Up (if needed)
- If you don’t receive a response within a few days, reply to your original email politely asking for an update.
- Keep all correspondence as proof for future reference.
Important Notes
- Cancelling does not automatically stop recurring payments—you must email ENGARAGE.
- Any promotions or bonuses received may be forfeited upon cancellation.
- For 12-month subscriptions cancelled after 30 days, no refund will be provided, but the subscription will remain active until the end of the paid period.
